1. Core reasons for account deactivation/deactivation

  1. Log in using domestic IP and frequently switch logins between multiple devices, triggering Apple's risk control ban;
  2. If you enter the wrong password many times and the account has not been logged in for a long time, the system will automatically deactivate the protected account;
  3. The account password was not properly saved, and the password was repeatedly entered incorrectly;
  4. After-sales orders are only archived for 7 days, and there is no archive record beyond 7 days.

2. Apple ID has been deactivated-self-service unlocking steps

  1. Click [Forgotten Password] on the mobile phone login pop-up window, or the browser opens the Apple account official website, enter the disabled Apple ID, and click Next;
  2. Choose one of two unlocking verification methods:
  • Method 1: Use account registration and binding mailbox to receive verification emails;
  • Method 2: Answer security questions (recommended) ① Enter the birth date of the account registration and click Next; ② Enter all secret security answers completely and submit them for verification;
  1. After the verification is passed, you can choosereset your passwordor directlyUnlock account；
  2. After selecting Unlock, use your account to log in again, and the deactivation restriction will be lifted.

3. Apple ID prompts "Not activated/not activated" solution

fault phenomenon

Mobile phone login prompts "This person is not activated"; computer webpage login prompts the account password is incorrect, and the query displaysThis Apple ID is not activated, simply self-service unlocking cannot restore download permissions.

Official manual processing process

  1. Call Apple's official customer service hotline: 400-6668800;
  2. Select the Apple ID service channel according to the voice prompt and wait for the manual customer service to connect;
  3. Explain to customer service the problem of account non-activation and provide a full Apple ID;
  4. The customer service initially unblocked the account. At this time, they can only log in, but they still cannot download or purchase apps;
  5. Customer service transfer to Apple Care special team;
  6. The customer service will ask three secret security issues in turn,All three answers must be correct, and one must be indispensable.；
  7. Identity verification is completed, the account is fully activated, and all store functions are restored.

4. Important reminders

  1. The secret birthday and secret answer are the core credentials for unblocking and activating the account, which must be kept properly;
  2. Change the password as soon as you get the account, and a full set of secret protection will reduce the probability of risk control blocking;
  3. The after-sales archive of orders is only retained for 7 days, and the original account information cannot be retrieved beyond 7 days;
  4. Only log in to your account in the App Store, and you are prohibited from logging in to iCloud settings to reduce the risk of account abnormalities.